Terms & Conditions
Key Words:
• We, us or our means Jessi Galvin.
• You or your means the person whom the treatment (referred to as the ‘treatment’) relates to.
Appointments and Payment
Bookings are made using our online booking platform where you can choose the treatment you wish to book as well as the date and time where there is availability. We also accept bank transfer in person during your treatment session. Upon booking you will receive an email confirming the details of your appointment. Please contact us if you do not receive the confirmation email within 24 hours of making your booking online.
Late Arrivals and No Shows
You must arrive on time for your appointment.
If for any reason you arrive late to your appointment, this will result in your treatment time being reduced out of consideration to the next client. All late arrivals with be charged at 100% full value.
Cancellation
The following cancellation terms shall apply:
(A) If you cancel more than 48 hours before your scheduled appointment, you will receive a full refund (or credit); (B) If you cancel less than 48 hours before your scheduled appointment, you will receive a refund of 50% of your total booking fee; (C) If you do not arrive for a scheduled appointment, without cancelling beforehand, you will lose 100% of your total booking fee.
If we can fill your vacated appointment time, we may, as a gesture of goodwill, refund your fee in any event, even where cancellation is made less than 48 hrs beforehand. If you wish to reschedule an appointment, providing you give us more than 48 hours’ notice, we will be happy to reschedule your appointment for an alternative date. These cancellation procedures will apply to cancellation for any reason, including reasons beyond your control. Please let us know as soon as possible if cancellation is foreseeable.
Pregnancy
Treatments are safe at all stages of pregnancy. Please disclose if you are pregnant at the time of booking.
Please note we will not be liable for any consequences in connection with you not disclosing your pregnancy to us prior to your appointment.
Gift Vouchers
Gift vouchers will be available to purchase from our website and can be used towards any Energy Alchemy™ treatment we offer on our website.
If you wish to book an appointment using a gift voucher, please contact hellojessigalvin@gmail.com or on 07307606322 directly to book an appointment.
Health Conditions
When making your booking please advise us of any health conditions and any medication you are taking.
Etiquette
Clients must not use mobile phones when the treatment is taking place. This is to ensure maximum relaxation and the full experience is enjoyed by the client.
We hold the right to refuse treatment if a client is physically or verbally abusive towards any of our staff, including but not limited to any inappropriate, aggressive, or sexual behaviour, including if the client is heavily intoxicated.
Feedback
If you wish to leave any feedback, please email hellojessigalvin@gmail.com
Insurance
We are insured for the services and treatments we provide to our clients.
Additional Terms
You should also read our general terms and conditions for purchase of goods and services, which are set out on our website and which will apply to your treatments, in addition to the above terms.